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Terms and Conditions

AMCORE BALANCE, S.L. (henceforth, “AMCORE BALANCE”, “The Vendor” or “Naturitas”) puts at your disposal an online purchasing service which allows to buy all the available products in our Website.

We invite you to check the General Terms and Conditions (henceforth, “GTC”) that regulate the conditions under which the use of this Website is governed and the purchase of products through the website www.naturitas.ie (the “Website”). On this sense, the use of this website constitutes, in what the application sea, your acceptance of these GTCs. Nevertheless, if you have any questions about them, you can contact our Customer Support Service.

These GTC’s have been prepared in accordance with the European Union and the Spanish Law 34/2002, of July 11, on “Services of the Information Society and Electronic Commerce” and the “Royal Legislative Decree 1/2007”, of November 16, by the that the Consolidated Text of the “General Law for the Defense of Consumers and Users” and other complementary laws.

ARTICLE 1 - General and contact information

This Website is owned by AMCORE BALANCE, a Spanish company with CIF:B-66291097, registered in the “Registro Mercantil de Girona”, Volume 3.308, sheet number GI-67334, folio 209, Inscription 11 and which contact information is:

AMCORE BALANCE, S.L. with CIF B-66291097
Calle Pollancre 10 - 17452 Massanes
Correo electrónico: [email protected]

ARTICLE 2 - Object

The purpose of these GTCs is on one side, to inform to the possible customers of the conditions in which AMCORE BALANCE proceeds to the sale and delivery of the requested products and, on the other side, to define the rights and obligations of the parties in the context of the sale of products by AMCORE BALANCE to the customer (hereinafter, the “Customer”). These GTC’s will apply, without restriction or reservation, to all sales of products that AMCORE BALANCE offers through the Website.

Therefore, the fact of placing an order for products offered for sale on the AMCORE BALANCE Website implies for the Buyer full and total acceptance of these GTCs, whose knowledge prior to the order is recognized by the Buyer.

AMCORE BALANCE reserves the possibility of unilaterally modifying the present GTC’s. However, the GTC’s applicable to the Order will be those that the Customer has accepted at the time of placing the Order.

These CGVs will be completed with the general conditions of use of the Website, the Privacy Policy and the Cookies Policy.

ARTICLE 3 - Formalization of the contract and orders

3.1 Prices

The price of the products will be the price quoted in the Web Site at the time we accept your order (henceforth, “Order”. It is understood as Order what is defined in section 3.4 of these GTCs). The price showed on the Website could be changed at any moment by AMCORE BALANCE, been the price that will be applied the one which displays on the screen at the moment of the purchase.

AMCORE BALANCE will make its best efforts to periodically check and verify any error in the prices of the products offered on the Web Page. In the event of any error in the prices shown on the Web Page, AMCORE BALANCE will act as follows: (a) if the correct price is lower than that shown on the Web Page, AMCORE BALANCE will charge its members the lower of the prices and proceed with the shipment of the product(s); (b) if the correct price is higher than that shown on the Web Page, AMCORE BALANCE will contact the Buyer for instructions, either to proceed with the order or to cancel the order at no cost to the Buyer.

The prices will include Value Added Tax (VAT), applicable on the date of the Order in accordance with the regulations in force. Any change in the applicable rate will automatically affect the price of the products that AMCORE BALANCE sells on the Web Page.

For deliveries outside the European Economic Community (EEC) and outermost regions, and if the Website doesn’t say the opposite, the cost of Customs will be borne by the customer, since they are taxes from the receiving country and these costs are not linked to our sales service.

3.2 Products characteristics

The Customer will be able to select one or several products from the different categories displayed by AMCORE BALANCE on the Website.

Without any detriment to the Orders made by the Customer, AMCORE BALANCE holds the power to alter in any moment the catalogue of products for sale on the Website, especially as a consequence of restrictions bounded to their suppliers.

According to the applicable normative, prior to making the Order, the Customer will be able to know the fundamental characteristics of the products they wish to purchase on the Website of AMCORE BALANCE.

The products will fulfil the requirements of the current Spanish legislation. AMBORE BALANCE will not take any responsibility regarding the non-compliance of a legislation from a country that is not Spain to which the product was delivered to (for example, in case of a forbidden product, etc.). Nevertheless, at AMCORE BALANCE we respect the rules and regulations of the local governments and do our best to block Customs prohibited products from our sites. The Customer is responsible for verifying before the local authorities of the country where the products will be delivered to that is not Spain, the applicable limits for the import and use of the products and services they want to purchase.

For any queries regarding the products or complementary consultations or assistance requests, the Customer can contact the AMCORE BALANCE’s Customer Support Team by sending an email at [email protected] or by contact form.

3.3 Availability

The products shown on the Web Site will be valid for as long as they’re announced on it and, in every case, until the end of stock. In the case that the products are not in our warehouses, the validity of the offers presented by AMCORE BALANCE is bounded to the product’s availability. In the moment of placing the Order, the Customer will be presented with information regarding the availability of the products. Considering this information comes directly from our suppliers, exceptionally there can be errors or alterations that result in the Customer not having real information about the availability of the product until the moment of the purchase.

In any case, if there were a complete or partial absence of products available found after issuing the Order, the Customer will be informed as soon as possible by email of the unavailability of the product and the complete or partial cancelation of the Order.

In case of complete cancellation of the Order:/p>

  • The Buyer shall be reimbursed without delay and at the latest within fourteen (14) days after payment of the sums he has paid.

In case of partial cancellation of the Order:

  • The Customer’s Order will be validated, and the full amount of the Order will be charged to their account.
  • The delivery of the products available will be done to the Customer.
  • The Buyer will be reimbursed the price of the ordered product which was not available as soon as possible and at the latest within fourteen (14) days after payment of the amounts paid by the Buyer.

As specified above, NATURITAS reserves the right to replace the unavailable Product(s) with one or more similar Product(s), of at least equivalent value. If the Buyer does not wish to keep the replaced Product(s), the Buyer shall have the possibility to exercise his right of withdrawal.

3.4 Order

Placing an order is equivalent to the acceptance of these GTCs and the declaration of having read and understand the Privacy Policy and de Cookies Policy, without prejudice to the particular conditions that the Parties may agree.

The Customer will have the possibility to check the details of his Order and to correct the possible errors.

From the moment the Customer confirms his Order by clicking on the “Confirm and pay” icon (hereafter, the “Order”), it will be considered that he/she has accepted the content and conditions of the Order in question, the present GTCs, the fact that his/her Order implies a payment obligation, the prices, volumes, characteristics, quantities and delivery times of the products offered for sale and requested by the Customer.

Simply by placing an order, the user automatically joins the Naturitas points benefit program. You can accrue points in your next orders and also redeem the accumulated points.

On the other side, AMCORE BALANCE does not assume any responsibility in case of error in the introduction of the email address or non-receipt of the Order confirmation email. In these cases the sale will be definitive, except in the case of cancellation of the Order by AMCORE BALANCE, especially in the case of products without availability. However, the Buyer may exercise his right of withdrawal under the conditions provided in Article 6 of these General Conditions of Sale.

Upon request by the Buyer, we will send an email with the tax invoice. Requests must always be made within 15 calendar days from the date of delivery of the order.

In accordance with applicable regulations, AMCORE BALANCE reserves the right to refuse or cancel for legitimate reasons any Order in which the number of products, the amount to be paid (for a single order or for several accumulated orders) or other elements evidences the development by the Customer of an economic activity related to the requested products or, in general, any abnormal Order according to the jurisprudence applicable to the case.

Finally, AMCORE BALANCE reserves the right to suspend or cancel the execution and / or delivery of an Order, regardless of its nature and degree of execution, in case of non-payment or partial payment of the amounts owed by the Customer, in case of incidents in the payment or in the case of fraud, consummated or attempted, related to the use of the AMCORE BALANCE Website, including fraud committed in connection with previous Orders.

ARTICLE 4 – Payment

4.1 Payment methods

The payment methods through which you can make purchases on the website are bank card, Klarna and PayPal. The following bank cards are accepted on the AMCORE BALANCE website: Visa and MasterCard. Payment by PayPal is not compatible with the application of discount codes.

All bank card holders are subject to validation and authorisation checks by the card issuer. If the issuer of the purchaser's payment card refuses, or for any reason does not authorise payment in our favour, whether prior or subsequent to a payment, we shall not be liable for any delay or non-delivery.

4.2 Payment features

All Orders must be paid in XXX, including all mandatory taxes and duties. Any bank charges shall be borne by the Buyer (including in the event of reimbursement).

4.3 Security in the Payments Operations

In order to guarantee the security of payments made by bank card, the Purchaser must communicate to AMCORE BALANCE the visual cryptogram (CVV) appearing on the back of the bank card used by the Purchaser.

Within the framework of the fight against fraud on Internet, the data related to the Customer's Order may be communicated to third parties authorized by law or designated by AMCORE BALANCE, for the sole purpose of verifying the Customer's identity, as well as the validity of the Order, the payment method used and the expected delivery.

Once the control is completed, AMCORE BALANCE reserves the right to demand a photocopy of the Buyer's identity document and / or any other data related to the Buyer's identity. The Buyer has rights conferred by the personal data protection regulations as provided in the U-shop Privacy Policy.

AMCORE BALANCE uses a secure payment tool called "ADYEN". The security of the payment is based on the authentication of the Buyer and the confidentiality of all the data. To guarantee this security, the tool uses proven cryptographic techniques and complies with the requirements established in the respective banking regulations applicable in Spain.

ARTICLE 5 – Delivery and reception

5.1 General terms

The products requested by the Customer in accordance with the provisions of these GTCs may be delivered or collected, at the Buyer's choice, as follows:

-At the address that the Customer would have indicated as the delivery address for the corresponding Order (hereinafter, "Delivery Address").

If the Buyer is absent from the address provided at the time of delivery of the Order, the Buyer or the recipient of the Order will receive a notification from the agency (email, SMS or postal notification), informing them whether their Order will be re-delivered or will be available at a collection point.

15 days after the second unsuccessful delivery attempt, the parcel will be returned to AMCORE BALANCE and the money refunded to the Buyer, by any means of payment, at AMCORE BALANCE's choice, minus the corresponding return costs.

No complaint regarding delivery will be accepted when the package is shown as delivered, and the delivery is verified by the carrier's computer system (identification).

For shipments outside the European Economic Union and outermost regions, the customer may be charged import taxes, customs duties or brokerage fees (delivery costs) on their order. These charges are separate from the shipping costs and will be billed directly by the carrier of your choice.

5.1.1 Order shipping cost

Shipping costs depend on the weight of the order. Once you have added all the products to your shopping cart and indicated the delivery address and shipping method, you will be able to see the total amount of the shipping costs for your purchase.

5.2 Abnormalities or damaged packages

5.2.1 General terms

We recommend to the Customer or to the recipient of the Order, to verify at the time of delivery the external condition of the package and the products.

In case of anomaly related to the package (damaged package, open package, liquid remains, etc.) or related to the requested product(s) (product(s) missing, product(s) damaged), the Customer must imperatively follow the corresponding procedure, among those described below (in articles 5.3.2 and 5.3.3 of these GTCs). Failure to comply with the appropriate procedure will exclude the possibility of appeal against the carrier and against AMCORE BALANCE. Specifically, the Customer may not demand any refund. The Customer, or the recipient of the Order, may not demand AMCORE BALANCE to replace the requested products.

Likewise, the Customer or the recipient of the Order will have the possibility to call AMCORE BALANCE Customer Service Department to know the modalities for the return of the damaged product(s). In this case, the Customer will be obliged to follow the procedure for the return of damaged products that would have been indicated by the AMCORE BALANCE Customer Service. Otherwise, the Buyer may not require any refund or replacement of the affected products.

Product anomalies will not be considered as such, if the return request is based on the receipt of a product whose packaging or labelling differs from that published on the company's website, as it is due to updates and rebrandings of the products and their packaging on the manufacturer's side.

5.2.2 Mandatory procedures in case of damaged package

• In the case of an incident found in the presence of the carrier:

- Reject the delivery and indicate clearly and in detail the incident to the carrier.

- Report the reason for the refusal of delivery to the AMCORE BALANCE Customer Service Department.

• In case of incidents found without the presence of the carrier:

- Report the anomaly to AMCORE BALANCE Customer Service Department.

By email: [email protected]

The notification of incidents and the formulation of claims must be made as soon as possible and, in any case, within 3 business days from the delivery of the product.

5.2.3 Mandatory procedures in case of missing or damaged product

The Customer must notify the absence or degradation of any product(s) to AMCORE BALANCE Customer Service Department through the means specified in the previous section. AMCORE BALANCE Customer Service may request any information regarding the identity of the Customer or recipient of the Order and proceed as many verifications as necessary for the case.

5.3 Delivery times

Delivery times are counted from the date the Order confirmation e-mail is sent, except for payments by bank transfer, which will be counted from the moment the transfer is received by AMCORE BALANCE.

In the event that delivery times are exceeded for any reason other than force majeure, the Buyer shall have the option of cancelling his Order.

Delivery times for AMCORE BALANCE orders are merely indicative. However, for some Orders, air or land transport times may be extended due to air or land transport delays, customs holds (for countries outside the European Union) or other unforeseen complications beyond the control of AMCORE BALANCE.

ARTICLE 6 - Rights and withdrawal periods

6.1. Withdrawal period

6.1.1. Deadline for the exercise of the right of legal withdrawal

In accordance with the applicable regulations, the Customer has a period of FOURTEEN (14) days, from the date of receipt of the Order, to exercise his legal right of withdrawal without being obliged to motivate his decision.

6.1.2. Products excluded from the right of legal withdrawal

In accordance with applicable regulations, the legal right of withdrawal may not be exercised in the case of Orders relating to:

- The supply of items that would have been unsealed after delivery and that cannot be returned for reasons of hygiene or health protection.

- The supply of fresh products for immediate consumption.

- Hygiene and intimate use products such as menstrual cups, panty liners, etc.

Therefore, the Customer is advised of the fact that he will not be able to assert his legal right of withdrawal with respect to items unsealed by the Customer whose commercialization by AMCORE BALANCE entails risks for reasons of hygiene or protection of the health of consumers (e.g., makeup, products for immediate consumption, food, etc.).

6.1.3. Consequences of exercising the legal right of withdrawal

When the products are subject to the legal right of withdrawal, the Customer who exercises his right of withdrawal under the conditions described in this article, may obtain the refund of the amount paid for the acquisition of the returned products. The refund of the amount paid must be made without further delay, and in any case, before FOURTEEN (14) calendar days from the date on which the AMCORE BALANCE was informed of the right of withdrawal by the Customer.

6.1.4. Expenses

In accordance with the applicable regulations, the return costs of the products will be borne by the Customer.

The cost of the refund is 4.95€ and will be deducted from the amount to be refunded.

6.2. Modalities for exercising the legal right of withdrawal and the contractual right of withdrawal

In order to ensure the satisfaction of the Purchasers of the Orders, AMCORE BALANCE accepts the return, by post, of the products ordered on the AMCORE BALANCE Website, beyond the legal deadline previously mentioned in article 6.1.1, under the conditions set out below (hereinafter "contractual right of withdrawal").

6.2.1. Deadline for exercising the contractual right of withdrawal

The Buyer may return the Products within fourteen (14) days from the date of receipt of the Order.

6.2.2. Modalities for exercising the contractual right of withdra

The modalities for exercising the contractual right of withdrawal are described in article 6.3 of these General Conditions of Sale.

6.2.3. Products excluded from contractual right of withdrawal

The contractual right of withdrawal may not be exercised in the case of Orders contemplated in section 6.1.3 of the present GCS.

Consequently, the Purchaser is advised that he will not be able to exercise his contractual right of withdrawal with regard to articles unsealed by the Purchaser whose marketing by AMCORE BALANCE involves risks for hygiene or consumer health protection reasons (e.g. personal care products or make-up). Moreover, the Purchaser may not assert its contractual right of withdrawal in respect of products which have been the subject of customization at the request of the Purchaser. These provisions shall apply without prejudice to the guarantees set out in Article 7 of these GCS, which remain applicable in their entirety.

6.2.4. Consequences of exercising the contractual right of withdrawal

When the products are eligible for the contractual right of withdrawal, the Purchaser who exercises his right of withdrawal under the conditions provided for in this article, both in terms of deadlines and the methods of returning the products, will be entitled to be reimbursed by AMCORE BALANCE for the products returned, as well as for the shipping costs of the Order in the event of returning the entire order.

6.2.5. Expenses

The costs of returning the products shall be borne by the Purchaser except in the case of non-conformity of the products delivered with the Order or in the case of damaged products.

6.3. Modalities for exercising the statutory right of withdrawal and the contractual right of withdrawal

6.3.1. General requirements applicable to all types of refunds

The products must be returned to AMCORE BALANCE in a state appropriate for their commercialization (products in perfect condition, accompanied by their original packaging, accessories, leaflet, etc.) within a maximum period of fourteen (14) days from the date of receipt. Returns of products made after this period will not be accepted.

Return address:

AMCORE BALANCE, S.L.
10 Pollancre Street - 17452 Massanes
Spain

Products must be accompanied by the Order number, it is the Buyer's responsibility to package the products so that they arrive correctly at AMCORE BALANCE's facilities.

In the event that the Purchaser has benefited on the Website from a purchase offer, whereby he is entitled, under certain conditions, to one or more products being offered in return for his Order, and that as a result of his exercise of the right of withdrawal he loses the right to this offer; the Purchaser must return, together with the products affected by the withdrawal, the product or products he has received in return for his Order so that AMCORE BALANCE can take his withdrawal request into consideration.

The Buyer may be held liable in case of depreciation of the product as a result of the handling of the product other than the handling necessary to establish the nature, characteristics and, where applicable, the proper functioning of the products.

6.3.2. Return to the carrier's collection points

In addition to the conditions set out in article 6.3.1 of these General Conditions of Sale, Buyers wishing to exercise their legal or contractual right of withdrawal by returning a product by courier / parcel service must comply with the following instructions:

  • Use the original packaging for the return of the product(s) concerned.
  • Request, print and attach the return label. To obtain the label you must enter your details HERE.
  • Deposit the return at the GLS collection point.

AMCORE BALANCE will not accept shipments by courier or parcel post.

In the event that the Buyer does not effectively prove that he has insured the deposit of the product with the carrier or at the establishment, the risks associated with the return of the product will be borne by the Buyer.

ARTICLE 7 - Warranties

7.1. Legal guarantee

All products for sale on the Website are covered by the legal guarantee in accordance with the applicable regulations and by the guarantee against hidden defects, which allows the Customer to return without cost the defective or non-conforming products that had been delivered.

7.1.1 Legal guarantee of conformity

In accordance with applicable regulations, AMCORE BALANCE is obliged to deliver products that are in accordance with the contract, responding to any lack of conformity that exists at the time of delivery of the product.

To be in accordance with the contract, the product must:

- Be suitable for the uses which products of the same type are ordinarily destined.

- Comply with the description made by the Vendor and possess the qualities of the product that the Vendor has presented through the Website.

- Present the quality that the Customer can fundamentally expect, given the public statements made by AMCORE BALANCE by advertising or labeling. Likewise, AMCORE BALANCE will not be bound by these statements if it shows that it was unaware and could not reasonably be expected to know the statement in question, that said statement had been corrected at the time of the conclusion of the contract or that the statement could not influence the decision of buying the product.

- Present the characteristics defined by mutual agreement between the parties.

The action resulting from defects of conformity shall be barred after THREE (3) years from the delivery of the goods.

7.1.2 Legal guarantee for hidden defects

In accordance with the applicable regulations, AMCORE BALANCE will be bound by the guarantee for the hidden defects of the product sold, if they make it improper for its intended use, or if this use is reduced in such a way that, if known by the Customer, he/she would not have acquired it or would give less price for it.

The action resulting from hidden defects must be brought by the buyer within SIX (6) months after the discovery of the hidden defect.

In the context of the legal guarantee for hidden defects, AMCORE BALANCE undertakes, prior evaluation of the hidden defect, at the Customer’s choice:

- To refund the entire price of the returned product(s) or

- To refund a part of the price of the product when the Customer chooses to keep the product.

7.1.3 Exclusion of guarantees

Products modified, repaired, integrated or damaged by the Customer are excluded from the warranty. The warranty does not apply to products that have suffered deterioration during transport or as a result of their misuse.

7.2 Execution of legal guarantees

Regarding the legal guarantee of conformity, the Customer:

- You have THREE YEARS from the delivery of the property to take action;

- You are obliged to provide proof of the existence of the defect of conformity of the good within six months of delivery of the good.

- Keep the purchase invoice and/or the delivery note of the Order.

The legal guarantee of conformity applies irrespective of any other commercially accepted guarantee.

For any claim relating to the legal guarantees, the Buyer must contact Customer Services by the means specified in these GCS.

These terms do not exclude the right of withdrawal provided for in Article 6 hereinabove.

The warranty does not apply to products that have been damaged during transport or as a result of improper use.

7.3 Consequences of the execution of the guarantees

In the legal guarantee of conformity framework, AMCORE BALANCE is committed, at the Customer’s choosing:

- To replace the product for another identical considering the goods available, or

- To reimburse the price of the product when it is impossible to replace the unavailable product.

In the context of the legal guarantee of conformity for hidden defects, AMCORE BALANCE is committed after evaluating the hidden defects, at the Customer’s choosing:

- To refund the entire price of the returned product(s) or

- To reimburse a part of the price of the product when the Buyer chooses to retain the product

ARTICLE 9 - Customer support

For any additional information, query related to the status of an Order or a return, or claim related to an Order, you can contact AMCORE BALANCE Customer Service sent an email to the address [email protected].

ARTICLE 10 - Responsibility

10.1 Capacity

Prior to placing an Order, the Customer declares that he/she has full legal capacity to be bound by these GTC’s. Therefore, in the event that a person who does not have legal capacity place an Order for products on the AMCORE BALANCE Website, the legal persons responsible for that person (especially parents or legal guardians) will assume full responsibility for the Order and in particular, they will must to take over the price of the same.

10.2 Limitation of Liability

The liability of AMCORE BALANCE for the obligations established in these GTC’s may not be demanded when the breach of said obligations is attributable to acts of third parties, even when such events are foreseeable, to the fault of the Customer or to the occurrence of a circumstance of force majeure, as defined in the applicable jurisdiction, or of any other circumstances that reasonably escape the exclusive control of AMCORE BALANCE. The information available on the Website is expressed without any warranty, implicit or express, regarding its integrity, accuracy, timeliness, absence of infringement, availability, reliability or completeness of the data, products, accessories or services that appear on the Website or about the suitability of the same for the use that the Customer plans to make of them. AMCORE BALANCE DECLINES ALL RESPONSIBILITY FOR DAMAGES, DIRECT AND INDIRECT, FORESEEABLE OR NOT, SUFFERED FOR THE USE OF THE WEBSITE. IN THE ASSUMPTION THAT AMCORE BALANCE LIABILITY WILL BE ESTABLISHED FOR INJURIES SUFFERED BY THE CUSTMER EXCLUSIVELY TO THE PLACING OF THE ORDER, SUCH LIABILITY WILL BE LIMITED TO THE AMOUNT OF THE ORDER THAT THE CUSTOMER HAD BEEN PAYED TO AMCORE BALANCE.

ARTICLE 11 -Personal data protection

To process the Order, AMCORE BALANCE will collect the personal data of the Customer. The Customer is hereby informed that the responsible for the processing of their data is AMCORE BALANCE. The Customer data will be treated in accordance with the provisions of the Organic Law 3/2018, of December 5, on the General Data Protection Regulation (EU) 2016/679 of April 27, 2016 (GDPR) regarding the protection of natural persons with regard to the processing of personal data and the free movement of this data, so we inform you that your data will be treated with the main purpose of maintaining and managing the contractual relationship with the Customer. Also, indicate that you have the right to access, rectify and delete your data, as well as other rights detailed in the Privacy Policy.Privacy Policy.

ARTICLE 12 - Amcore balance is not a healthcare advisor

The Website is not intended to provide diagnosis, treatment or medical advice. Products, services, information and other content provided on the Website, including information that may be provided on the Website directly or by linking to third-party websites are provided for informational purposes only. Please consult with a physician or other healthcare professional regarding any medical or health related diagnosis or treatment options.

Information provided on the Website and linked websites, including information relating to medical and health conditions, treatments and products may be provided in summary form. Information on the Website including any product label or packaging should not be considered as a substitute for advice from a healthcare professional. The Website does not recommend self-management of health issues. Information on the Website is not comprehensive and does not cover all diseases, ailments, physical conditions or their treatment. Contact your healthcare professional promptly should you have any health related questions. Never disregard or delay medical advice based upon information you may have read on the Website.

Links to or access from any third party websites or resources is not an endorsement of any information, product or service. We are not responsible for the content or performance of any third party websites. Use of any third party websites is at your own risk.

You should not use the information or services on the Website to diagnose or treat any health issues or for prescription of any medication or other treatment. You should always consult with your healthcare professional and read information provided by the product manufacturer and any product label or packaging, prior to using any medication, nutritional, herbal or homeopathic product or before beginning any exercise or diet program or starting any treatment for a health issue. Individuals are different and may react differently to different products. You should consult your physician about interactions between medications you are taking and nutritional supplements. Comments made in any forums on the Website by employees or Website users are strictly their own personal views made in their own personal capacity and are not claims made by us or do they represent our positions or views. Product ratings by any current or previous employees or Website users are strictly their own personal views made in their own personal capacity and are not intended as a substitute for appropriate medical care or advice from a healthcare professional. We are not liable for any information provided on the Website with regard to recommendations regarding supplements for any health purposes.

Always check the product label or packaging prior to using any product. If there are discrepancies, customers should follow the information provided on the product label or packaging. You should contact the manufacturer directly for clarification as to product labeling and packaging details and recommended use.

ARTICLE 13 - Miscellanea

13.1 Partial disability

If one or more of the stipulations of these GTC’s are considered invalid or declared invalid by application of any law, regulation or as a result of a final decision of a competent authority, the remaining stipulations will retain their validity and scope in full.

13.2 Exclusion of Resignation

The fact that either Party does not exercise the rights that assist it in the event of a breach by the other Party of any of the obligations imposed by these GTC’s cannot be interpreted as the resignation of future breaches of the obligation in question.

13.3 Applicable Law and Competent Jurisdiction

For the resolution of any discrepancy that may arise in relation to these General Conditions and other policies of the Website, the parties submit to the jurisdiction and competence of the courts of Barcelona (Spain), expressly waiving any other forum that may correspond to them. However, in the event that the applicable regulations for the defence of consumers and users establish the possibility for them to choose the jurisdiction corresponding to their place of residence, they may proceed in accordance with said regulations.

Furthermore, in accordance with Article 14 of Regulation (EU) No 524/2013, we inform Consumer Users that the European Commission has established an online dispute resolution platform to resolve disputes relating to contractual obligations arising from online sales or service contracts between a consumer resident in the Union and a business established in the Union. Users can obtain additional information via the following link:

- https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage..

13.4 Validity

The GTC’s will be applied during the entire period in which the products offered by the company AMCORE BALANCE remain online and until the expiration of the warranty terms. In any case, the provisions of “Article 10. Responsibility” shall remain in force after the termination of the GTC’s.

TERMS REVIEW DATE: JULY 2023